We’re here to make your journey as smooth as possible
Whether you have a question about your booking, need travel assistance, or want to share your feedback, our team is ready to help. Get in touch with us via the following contact details below, and we’ll be happy to assist you.
General Information
For general questions about our services, bookings, destinations, or any information not covered by the areas below.
Bookings
Contact us for booking assistance, flight reservations, changes to your booking, or support with your travel arrangements.
Important: Please make sure to include your booking reference in your request.
Special Assistance
For requests related to reduced mobility, medical assistance, special meals, or other accessibility needs before your flight.
Lost & Found
Get help with delayed, lost, damaged, or mishandled baggage, as well as baggage-related inquiries.
Important: Please make sure to include your booking reference in your request.
Refunds
Contact us for ticket refund requests, refund status updates, or questions about our refund policies.
Important: Please make sure to include your booking reference in your request.
Agencies
A dedicated channel to travel agencies and tour operators with an active business partenership with FlyWay.
Operations
For operational matters, airport coordination, or communications related to flight operations.
Privacy
Contact us for questions about your personal data, GDPR requests, or privacy-related concerns.
Accounting
For invoices, payments, billing inquiries, and other accounting or administrative matters.
Certified Email (PEC)
Use this certified email address for official legal or administrative communications requiring the PEC protocol.
Customer Support
For immediate assistance, please contact our customer service team for support with your booking or any travel-related inquiries. To help us assist you more efficiently, please have your booking reference ready when you call.
IMPORTANT: Please be aware of scams and fraudulent activities. For your safety, FlyWay will never call you unexpectedly. Always contact us directly through our official channels to ensure secure communication.
Agency & Tour Operator Support
Are you a travel agency or tour operator partner? Contact our team for assistance with bookings, reservations, and any questions related to your collaboration with FlyWay.
IMPORTANT: Please be aware of scams and fraudulent activities. For your safety, FlyWay will never call you unexpectedly. Always contact us directly through our official channels to ensure secure communication.
Registered address
FlyWay Srl
Via Santa Maria Chiara 144
09134 Cagliari
Italy
VAT: IT03975290929
Business address
FlyWay Srl
Via San Tommaso D’Aquino 19
09134 Cagliari
Italy
VAT: IT03975290929