Change your plans with confidence
Travel plans can change. That’s why we make it easy to change or cancel your booking. If you booked your flight on our website, you can change or request a refund online, according to the conditions of your fare. TODO Tariffe
If you need help, just contact us and we’ll take care of everything quickly and easily.
FAQ – Frequently Asked Questions
Can I change my flight date?
Yes. If you booked your flight on our website, you can change your travel dates online at no extra charge. If you change the travel dates, you cannot change the passenger names.
Can I change the passenger names on my booking?
Yes. If you booked your flight on our website, you can change the passenger names online at no extra charge. If you change the passenger names, you cannot change the travel dates.
What happens to my ticket after I change my flight?
Once your change is complete, we’ll send your new ticket by email.
I’ve already checked in. Can I still change or cancel my flight?
Yes. Before changing or cancelling your flight, you must cancel your check-in. Check-in can be cancelled up to 48 hours before departure by contacting Customer Support.
Can I request a flight refund online?
Yes. If you booked your flight on our website, you can request a refund online. If you’ve already checked in, you must first cancel your check-in by contacting Customer Support up to 48 hours before departure.
Can I change or cancel my flight with any fare?
Yes. All fares allow changes or refunds, according to the conditions of the fare you purchased. TODO Tariffe
My flight was changed because of operational reasons. Can I request a change or refund?
Yes. If you booked your flight on our website, you can request a flight change or refund online if your flight was changed for operational reasons, including:
- Your original flight was cancelled and you were moved to another flight.
- Your departure time changed by 3 hours or more.
If the new flight doesn’t work for you, you can request a change or refund using the link in the email we sent you, or by contacting Customer Support.
If your flight departs within the next four days, you can also change your booking online even if you bought your ticket through a travel agency. Refunds for travel agency bookings must be requested through the agency where you bought the ticket.
Please note that if your flight was changed by the airline, you can make one free booking change. If you need to make additional changes, and your fare allows them, please contact Customer Support for assistance.
How many times can I change my flight?
You can make as many free changes as you like during the calendar year.
I booked for several passengers. Can I change or refund only some of them?
Yes. You can change or refund only some passengers in the booking. Please contact Customer Support. If check-in has already been completed, it must first be cancelled up to 48 hours before departure.
I purchased extra services. What happens if I change or cancel my flight?
If you purchased extras, such as additional baggage or special services, changes and refunds will follow the conditions of the fare you purchased. TODO Tariffe
My debit or credit card has expired or is no longer valid. How can I receive a refund?
If your payment card has expired or is no longer valid, please contact Customer Support to request your refund.